Real results for real tenants
A selection of recent housing disrepair matters we have concluded. Each case study is written by the solicitor who handled the matter, and all identifying details have been removed to protect client confidentiality.
Islington Council pays £2,429 and agrees repairs two months after letter of claim
Our client reported a water leak and an unstable bedroom ceiling to Islington Council for between six and twelve months without a response. The council's own surveyor confirmed the disrepair, and the claim settled two months after our letter of claim.
Settled by Calderbank offer in September 2026: £2,429 damages, repairs within 120 days and legal costs, about two months after the letter of claim.
Nottingham City Council agrees damp, roof and flooring repairs in six months after tenant's reports were ignored
Our client reported damp and mould, a roof defect and damaged flooring in their Nottingham home for up to two years. Nottingham City Council ignored the reports. Both experts found disrepair, and the council agreed to carry out repairs and pay damages and costs; our surveyor had put the repairs at around £11,000.
Settled by Part 36 offer in September 2026: repair works within 120 working days, £1,000 damages and legal costs, approximately six months from instruction.
£5,500 damages in three months after two years of ceiling leaks in a Notting Hill Genesis family home
Persistent leaks from the ceiling left our client's family unable to use their kitchen and living room properly for two years. Notting Hill Genesis attended repeatedly but never resolved them. The claim settled by Part 36 offer three months after the letter of claim, with £5,500 damages, works and costs.
Settled by Part 36 offer in October 2026 without Court proceedings: £5,500 damages, repair works within 120 days and legal costs, three months from the letter of claim.
Bromford tenant secures works worth around £10,000 and over £2,000 damages two months after instructing us
A leak left our client's West Midlands home with damp and mould, damaged belongings and children affected. Bromford failed to repair it. Its own surveyor produced a schedule of works valued at around £10,000, and the claim settled by Part 36 offer two months after instruction.
Settled by Part 36 offer in October 2026 without Court proceedings: works valued at around £10,000 within 174 days, over £2,000 damages and legal costs, two months from instruction.
Ealing Council pleads guilty in rodent nuisance prosecution
Our client brought proceedings under section 82 of the Environmental Protection Act 1990 after ongoing rodent activity at her Ealing Council home. The Council served no witness or expert evidence and pleaded guilty on the morning of trial.
Abatement order within 28 days of trial; £5,000 compensation; costs awarded.
Peabody structural disrepair claim settled with £3,500 damages and structural works
Our client had reported problems with her Peabody home since mid-2025. An independent surveyor found extensive disrepair, including cracking serious enough to need a structural engineer. Court proceedings were issued in August 2026 and the claim settled seven weeks later with £3,500 damages and provision for both general and structural remedial works.
Court proceedings were issued four months after instruction. The claim settled by Part 36 offer in September 2026, seven weeks after issue, with £3,500 damages, the surveyor's recommended works and provision for the structural works required.
Recurring roof leak claim settled after litigation, securing repairs, damages and costs
Our client had reported recurring roof leaks to Riverside since 2019. Repairs were carried out several times, but the leaks kept returning, causing water ingress in several rooms and damage to ceilings, walls and decoration. An independent surveyor found the previous works had not addressed the underlying defect.
Court proceedings were issued when the claim could not be resolved, and it settled by Tomlin order around seven months later: remedial works to address the outstanding defect, damages for our client and payment of her legal costs, just over 12 months from instruction.
Structural works secured on the day of trial
Our client reported cracking and other disrepair to Birmingham City Council in March 2024. Independent expert evidence recommended inspection by a Chartered Structural Engineer, whose report called for underpinning, tie bars and crack monitoring, but the works that were carried out did not resolve the problem.
The claim settled on the day of trial. Our client secured damages and legal costs, together with a Court-ordered process requiring a further structural inspection and an agreed schedule of remedial works to be completed within a defined timeframe.
£6,800 damages after housing association failed to resolve damp and mould
Our client continued to live with damp and mould despite reporting the problems to her landlord and pursuing the matter through the Housing Ombudsman process. An independent surveyor estimated that £6,264 of remedial work was required.
Court proceedings were issued and judgment entered in our client’s favour. The housing disrepair claim concluded with an award of £6,800 in damages.
Court awards £3,000 and orders £17,010 of repairs after leaks ignored for over two years
Our client reported disrepair for more than two years with no action: a bathroom leak into the kitchen ceiling, roof leaks that collapsed her living room ceiling, and damp and mould in every main room. Her settlement offer in May went unanswered.
Judgment entered after the landlord failed to respond. The Court awarded £3,000 in damages and ordered £17,010 of works within 90 days, with legal costs payable in addition, 11 months from instruction.
Council pays £4,185 after two years of unresolved damp, mould and disrepair
Our client reported damp, mould, water ingress and widespread disrepair for almost two years with no action. Her settlement offer was refused, so proceedings were sent to Court.
The landlord’s own expert confirmed the disrepair. Liability admitted and £4,185.13 paid, over 20% of the rent for the period, concluded in under six months.
Awaab’s Law injunction orders an emergency move after a ceiling collapse
Two vulnerable tenants lived with damp and mould from an unresolved bathroom leak for almost nine months. The living room ceiling partially collapsed, then collapsed entirely, with no repairs scheduled.
Interim injunction granted. Immediate decant ordered, works to be completed within 15 days, and a review hearing listed to confirm completion.
£6,519 at trial, over 18 times the landlord’s £350 offer
Our client fought for almost two years over water ingress, mould, flaking paintwork and a damaged window in her home. Complaints had gone inadequately addressed since December 2022, and the landlord’s attempted repairs failed.
Judgment at trial. £6,519.27 in damages, over 18 times the landlord’s initial offer of £350, plus a further order requiring the mould removed and the source of the water ingress properly investigated.
£4,500 at trial after the landlord offered just £550
The landlord knew about a roof leak before our clients’ tenancy even began, but attempted only patch repairs that failed. Its own surveyor confirmed an active leak, a wet ceiling and French doors beyond repair.
Judgment for our clients at trial. £4,500 damages plus £224.38 interest, more than eight times the landlord’s initial offer of £550 made 17 months earlier.
Awaab’s Law injunction forces council to rehouse family in four days
Our client was pregnant and living with a two-year-old in a council property so badly affected by damp and mould that a surveyor said she should leave immediately. Complaints had gone unanswered for over a year.
Interim injunction granted. The family was rehoused at the landlord’s expense within four days, works were ordered to a fixed deadline under a month away, and costs were awarded.
Second EPA prosecution of Lambeth Council over 10-year cockroach infestation
The Council failed to fix the root cause of a severe cockroach infestation even after a 2024 court order, leaving a vulnerable tenant finding cockroaches in her food cupboards and her bed.
Guilty plea on the eve of trial. £3,420 compensation awarded in full, plus an abatement order covering our client’s property and the neighbouring one.
Landlord fined £10,000 after successful EPA prosecution
A single parent lived with mice in her home since 2017, with droppings throughout the kitchen, bedroom and bathroom. She spent years trying to solve it herself, not realising her landlord was responsible.
At trial the Magistrates imposed a £10,000 fine, an abatement order requiring remedial works, and £1,800 compensation for our client.
£7,500 compensation after EPA prosecution of a housing association
A vulnerable tenant caring for her two disabled adult sons endured mice in her home for over three years. Our EPA team brought a criminal prosecution against her landlord at Bromley Magistrates’ Court.
Guilty plea on the second day of trial. £7,500 compensation and an abatement order requiring remedial works at her home and the neighbouring adapted properties.
£23,000 damp and mould settlement against a housing association
Our client lived with severe damp, black mould, leaks and failed windows for almost five years. When repair works finally started, contractors made things worse, damaging her belongings and leaving the root cause unfixed.
Settled for £23,000 after almost 20 months of litigation, nearly forty times the landlord’s first offer of £585.
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